Can your customers interact with your systems to provide self-service on service requests, invoicing, and work status follow-ups?
Are you using paper tickets to communicate with your service technicians and customers?
Do you have a 360 degree view of your customers in the field and back office, enabling your front line team members to effectively manage their client experience?
Can you effectively match your customer's requests with the right skills, parts, resources, and schedule constraints efficiently?
Do you have a mobile solution in the hands of your field service technicians?
Is your current field service management system integrated to your ERP or other back end systems?
Do you have visibility of your field team and their status from a dispatcher's perspective?
Are you using any business intelligence tools to gain visibility into your businesses’ KPIs?
Have you automated the assignment and dispatch of service request and recurring work?
Have you deployed the use of IoT, Predictive Analysis, or Augmented Reality?
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Your Score Rating isVery Poor
All too many companies are losing time, money and customers because of issues with their field service management solution—often without realizing there’s a problem. We hope this survey has helped your business identify opportunities for improvement in your field service management to save time, reduce complexity, and improve outcomes.
Want to find out how we can help you further optimize your business' field service management?